Taxi.clubEverything governing your use of Taxi.club, in one place: who we are, the terms of sale and of service, how we handle your data and cookies, and what our charges look like on your bank statement.
Legal Notice
Last updated: 3 June 2026
In accordance with the applicable consumer-information obligations, users of the website https://taxi.club (the “Site”) are informed of the following:
1. Site publisher
The Site is published by:
Vodalis Limited — a private limited company incorporated under the laws of England and Wales.
Registered office: 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom.
Registration number: 06053806 (Companies House, England and Wales).
VAT number: GB485711174.
Email: contact@taxi.club — Website: https://taxi.club
2. Publication director
The publication director is the legal representative of Vodalis Limited.
3. Hosting
The Site is hosted by Vercel Inc., whose registered office is at 340 S Lemon Ave #4133, Walnut, CA 91789, United States.
Contact: https://vercel.com/contact
4. Intellectual property
All elements of the Site — including, without limitation, the “taxi.club” trademark, the logo, texts, illustrations, photographs, videos, databases, software, source code, interfaces and domain names — are the exclusive property of Vodalis Limited or its licensors, and are protected by intellectual-property law.
Any reproduction, representation, modification, publication or exploitation, in whole or in part, of these elements by any means whatsoever is strictly prohibited without the prior written authorisation of Vodalis Limited.
5. Personal data
The processing of personal data collected on the Site is described in detail in our Privacy Policy.
For any question regarding the protection of your personal data, you can contact us at: contact@taxi.club.
6. Cookies
The Site uses cookies and other trackers under the conditions described in our Cookie Policy. You can set your preferences at any time.
7. Applicable terms
Use of the Site and the services it offers is governed by our Terms of Service and our Refund and Cancellation Policy.
8. Contact
For any question or request:
Vodalis Limited
4 Imperial Place, Maxwell Road
Borehamwood, Hertfordshire, England, WD6 1JN
United Kingdom
Email: contact@taxi.club
Terms of Sale
Last updated: 22 May 2026
Preamble
These General Terms of Sale and Use (the “Terms”) govern the contractual relationship between:
– Vodalis Limited, a private limited company under the laws of England and Wales, registered under number 06053806 with Companies House of England and Wales, with its registered office at 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, operating the taxi.club website (the “Provider”, “We” or “Taxi.club”),
and – any adult natural person or legal entity who subscribes to the Service, accesses the Site or creates an account on it (the “Customer”, “User” or “You”).
Use of the Service implies full, complete and unreserved acceptance of these Terms. The Customer acknowledges having read them before any subscription. Failing acceptance, the Customer must refrain from using the Service. The Service is intended for an international clientele, in particular residents of the United Kingdom and of the member states of the European Economic Area. These Terms apply equally to all Customers, subject to the mandatory consumer-protection provisions in force in their country of habitual residence, as set out in Article 18.
Article 1 — Definitions
In these Terms, the following terms have the following meanings:
- Service: all the services offered by Taxi.club, in particular booking assistance for taxis, restaurants, hotels, transport and events through a human concierge, 24/7 priority support and personalised assistance.
- Site: the website accessible at https://taxi.club and all its subdomains, as well as the connected member area.
- Account: the personal area created by the User upon registration.
- Subscription: the recurring subscription to the Service giving access to all features.
- Activation: the initial activation of the Service at the price of €0.10, refundable within 72 hours.
- Consumer: any natural person acting for purposes outside their commercial, industrial, craft, professional or agricultural activity.
- Party/Parties: the Provider and/or the Customer.
Article 2 — Purpose
These Terms set out the conditions under which the Provider supplies the Customer with the concierge booking-assistance Service and associated services (support, alerts, concierge), in exchange for payment of a subscription.
Taxi.club is an independent technical intermediation service. The Provider is neither a taxi operator, nor a travel agency, nor a carrier. The course fare is paid directly to the driver and is never collected by the Provider.
Article 3 — Legal capacity and registration
3.1 Capacity. The Service is reserved for persons who have reached the legal age of majority in their country of residence and who have full legal capacity to contract, or for legal entities acting through a duly authorised representative. The User warrants the accuracy of the information provided at registration.
3.2 Account creation. Registration involves: providing accurate, complete and up-to-date information; creating login credentials (email and password); and expressly accepting these Terms and the Privacy Policy. The Customer is solely responsible for the confidentiality of their credentials and for any activity carried out from their Account. They undertake to report any unauthorised use to the Provider without delay.
3.3 Refusal or suspension. The Provider reserves the right to refuse registration, or to suspend or close any Account in the event of a breach of these Terms, the provision of incorrect information, fraudulent use of the Service or non-payment.
Article 4 — Description of the Service
4.1 Booking assistance. The Provider assists the Customer, through a human concierge, in arranging bookings for taxis, restaurants, hotels, transport and events. The concierge acts as an intermediary; any third-party service booked through it is governed by the terms of the relevant third-party provider.
**4.2 Priority support.** A customer-support service is available 24/7 by email at contact@taxi.club or via the contact form on the Site.
**4.3 Alerts and information.** Notifications may be sent to the Customer for information purposes only. They do not replace official information published by the competent authorities or by the relevant providers.
4.4 Limits of the Service. The Service is a technical assistance service. Its effectiveness depends on factors beyond the Provider's control, in particular the availability of third-party services and the accuracy of the information provided by the Customer.
Article 5 — Subscription and pricing
5.1 Commercial offer. The current offer is structured as follows: Activation: €0.10 incl. tax, refundable within 72 hours; Monthly Subscription: €39.00 incl. tax per month, billed automatically once the 72-hour period expires, unless cancelled by the Customer beforehand in accordance with Article 8. Prices are shown in euros, all taxes included where value-added tax (or any equivalent tax) applies. The course fare is paid directly to the driver and is never collected by the Provider.
5.2 Automatic renewal. The Subscription is concluded for an indefinite term. After the 72-hour period, and failing cancellation under Article 8, the Subscription renews automatically each month by tacit renewal. The Customer may cancel at any time, free of charge and without penalty.
5.3 Price changes. The Provider reserves the right to change its prices at any time. Any change will be notified to the Customer by email at least thirty (30) days before it takes effect. The Customer may then cancel the Subscription before the new price applies. Failing such cancellation, continued use of the Subscription will constitute acceptance of the new prices.
5.4 Payment terms. Payment is made exclusively by bank card through an approved payment provider. The Customer expressly authorises the Provider to debit the amount due automatically at each due date from the registered payment method. In the event of a payment failure, the Provider may immediately suspend access to the Service until the situation is regularised.
5.5 Payment security. Bank details are never stored on the Provider's servers. They are processed exclusively by PCI-DSS-certified payment-service providers.
Article 6 — Right of withdrawal (Consumers)
6.1 Principle. The Consumer Customer has a legal right of withdrawal running from the conclusion of the contract. This period is fourteen (14) days for Customers residing in the European Economic Area and the United Kingdom. If the law applicable to the Customer provides for a more favourable period, that period applies automatically.
6.2 Request for immediate performance and express waiver. By ticking the corresponding box at subscription, the Customer expressly requests immediate performance of the Service before the end of the withdrawal period and acknowledges that they waive their right of withdrawal once the Service has been fully performed by the Provider with their prior express agreement.
6.3 Withdrawal during performance. If the Customer exercises their right of withdrawal during the legal period while performance has already begun at their express request but is not yet complete, they will owe an amount proportionate to the service actually provided up to the communication of their withdrawal decision.
6.4 How to exercise it. The Customer exercises their right of withdrawal by notifying the Provider of their decision by any means evidencing dispatch, in particular by email to contact@taxi.club or by post to the registered-office address. A standard withdrawal form is available on request.
6.5 Refund. Where withdrawal is validly exercised, the Provider will refund all amounts paid by the Customer, less, where applicable, the proportionate amount referred to in Article 6.3, within a maximum of fourteen (14) days of receiving the withdrawal decision, using the same means of payment as the original transaction.
Article 7 — Customer obligations
The Customer undertakes to: provide accurate, complete and up-to-date information; update it without delay if it changes; not use the Service for fraudulent, illegal or improper purposes; not attempt to circumvent, disassemble, decompile or hack the Service; respect the intellectual-property rights of the Provider and of third parties; and comply with the law applicable in their country of residence.
The Customer remains solely responsible for the consequences of incorrect, incomplete or late information.
Article 8 — Cancellation
8.1 Cancellation by the Customer. The Customer may cancel the Subscription at any time, free of charge and without justification, by: their personal area (“My account” > “Subscription”); by sending an email to contact@taxi.club; or by using the dedicated function at https://taxi.club/cancellation. Cancellation takes effect at the end of the current paid monthly period.
8.2 Cancellation by the Provider. The Provider may cancel the Subscription as of right, without notice, in the event of a substantial breach by the Customer, unremedied non-payment, fraudulent or abusive use of the Service, or provision of false information. In other cases, the Provider may cancel the Subscription on thirty (30) days' notice by email.
8.3 Consequences of cancellation. Upon cancellation, access to the Service is disabled. The Customer's data is retained or deleted in accordance with the Privacy Policy and applicable legal obligations.
Article 9 — Liability
9.1 Best-efforts obligation. The Provider is subject to a best-efforts obligation and not an obligation of result. It undertakes to take all reasonable precautions to perform the Service professionally and in accordance with industry standards.
9.2 Exclusions of liability. To the extent permitted by applicable law, the Provider cannot be held liable for any direct or indirect damage resulting from: inaccurate, incomplete or late information provided by the Customer; any failure, unavailability or change in third-party providers' systems or policies; the use of third-party services booked through the concierge, which are governed by the terms of the providers concerned; an event of force majeure as defined in Article 15; or any temporary interruption of the Service for maintenance or technical reasons.
9.3 Liability cap. To the fullest extent permitted by the law applicable to the Customer, the Provider's total liability to the Customer, on any basis whatsoever, is expressly limited to the amounts actually paid by the Customer under the Subscription during the twelve (12) months preceding the event giving rise to the damage. In no event will the Provider be liable for indirect, intangible or consequential damage. Nothing in these Terms is intended to exclude or limit the Provider's liability where applicable law does not permit such exclusion or limitation.
9.4 Claims against third parties. Any claim relating to a third-party service itself must be addressed directly to the relevant provider, in accordance with the applicable terms.
Article 10 — Intellectual property
All elements of the Site and the Service — including, without limitation, the “Taxi.club” trademark, the logo, texts, illustrations, photographs, videos, databases, software, source code, interfaces and domain names — are the exclusive property of the Provider or its licensors, and are protected by intellectual-property law. Any reproduction, representation, modification, publication or exploitation, in whole or in part, is strictly prohibited without the prior written authorisation of the Provider.
The Provider grants the Customer, for the duration of the Subscription, a personal, non-exclusive, non-transferable and revocable licence to use the Service for strictly private purposes and in accordance with these Terms.
Article 11 — Personal data
The processing of the Customer's personal data is carried out in accordance with the applicable data-protection regulations, in particular the General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) for Customers residing in the European Economic Area, the UK GDPR and the Data Protection Act 2018 for Customers residing in the United Kingdom, and any other applicable local law. The detailed terms of these processing operations are set out in the Privacy Policy, which forms an integral part of these Terms. The Customer has rights of access, rectification, erasure, restriction, objection and portability, and, where applicable, the right to withdraw consent and to lodge a complaint with the competent supervisory authority. These rights may be exercised by writing to contact@taxi.club.
Article 12 — Cookies
The Site uses cookies and other trackers whose characteristics are described in the Privacy Policy. The Customer may set their preferences at any time, in accordance with the law applicable in their country of residence.
Article 13 — Customer service and complaints
Any complaint may be sent: by email to contact@taxi.club; or by post to: Vodalis Limited — 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom. The Provider undertakes to acknowledge receipt within a reasonable time and to respond as soon as possible.
Article 14 — Amicable resolution and mediation
14.1 Attempt at amicable settlement. In the event of a dispute, the Customer is invited, before any legal action, to contact the Provider's Customer Service to seek an amicable solution.
14.2 Consumer mediation. The Consumer Customer may, in the event of an unresolved dispute after a prior written complaint, have recourse to consumer mediation or an out-of-court dispute-resolution scheme available in their country of residence, in accordance with applicable law.
14.3 Online dispute-resolution platform. For Consumer Customers residing in the European Union, the European Commission provides an online dispute-resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.
Article 15 — Force majeure
Neither Party may be held liable for any failure to perform its contractual obligations in the event of force majeure, understood as any external, unforeseeable and irresistible event preventing normal performance of the contract, including natural disasters, wars, terrorist attacks, epidemics, general strikes, major telecommunications or energy network failures and decisions of public authorities.
Article 16 — Amendments to the Terms
The Provider reserves the right to amend these Terms at any time. Any substantial change will be notified to the Customer by email at least thirty (30) days before it takes effect. The Customer may cancel the Subscription before the new Terms apply. Failing such cancellation, continued use of the Subscription will constitute acceptance of the new Terms. The version applicable to the Customer is the one in force on the subscription date.
Article 17 — Miscellaneous
17.1 Entire agreement. These Terms, together with the Privacy Policy, set out the entire agreement between the Parties regarding the Service.
17.2 Severability. The invalidity, illegality or unenforceability of any provision under applicable law will not affect the validity of the other provisions, which will remain in full force.
17.3 No waiver. The failure of either Party to invoke a breach of any provision will not be construed as a waiver of the right to rely on it subsequently.
17.4 Assignment. The Provider may freely assign this contract to any third party, in particular in the context of a transfer of business, merger or equivalent transaction, without prejudice to the Customer's rights.
17.5 Languages. These Terms may be available in several languages. In the event of any contradiction or divergence of interpretation between versions, the English version prevails, save for any mandatory legal provision applicable to the Customer.
Article 18 — Governing law and jurisdiction
18.1 Governing law. These Terms are governed by English law (the law of the Provider's registered office). However, where the Customer is a Consumer, this choice cannot deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence.
18.2 Jurisdiction. A Consumer Customer may bring the dispute before the courts of their place of residence or the courts of the Provider's registered office (England and Wales). The Provider may bring an action against a Consumer Customer only before the courts of the latter's country of residence. Any dispute with a Customer acting for business purposes falls within the exclusive jurisdiction of the courts of England and Wales.
Provider details
Vodalis Limited
4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom
Company number: 06053806 (Companies House, England and Wales) — VAT: GB485711174
Website: https://taxi.club — Email: contact@taxi.club
Terms of Service
Version 1.0 — 25/07/2025
Taxi.club plan terms
The Taxi.club plan gives you access to several privileges:
- Booking assistance for the restaurant of your choice
- Help booking flight or train tickets
- Help booking events (after the 72-hour trial)
- Help booking hotels
- Booking assistance for your taxi journeys
- Personalised support and assistance
VIP Taxi.club plan terms
The VIP Taxi.club plan gives you access to several privileges:
- Booking assistance for tickets to concerts, plays and festivals, and VIP seats for football, tennis, F1 and more
- Booking assistance for the restaurant of your choice
- Help booking flight or train tickets
- Help booking hotels
- Booking assistance for your taxi journeys
- Personalised support and assistance
Service details
You can request a booking for a restaurant, a flight or a train ticket by contacting our team directly by phone or via the forms available in your connected member area. Our team will then call you back or send a confirmation of your booking, or give you the best available offers by attaching an external link for you to purchase your tickets.
Price of the Taxi.club service and plan
The Taxi.club plan costs €0.10 including the 72-hour trial, then €39.00 per month if the account is not cancelled within 72 hours of purchasing the plan (billing carried out on the anniversary date of the debit, or on the last day of the month where this is not possible). Payment of your plan is made by bank debit and will carry the descriptor Taxi.club or Taxi.club.com.
The VIP Taxi.club plan costs €7.00 including the 72-hour trial, then €39.00 per month if the account is not cancelled within 72 hours of purchasing the plan (billing carried out on the anniversary date of the debit, or on the last day of the month where this is not possible). Payment of your plan is made by bank debit and will carry the descriptor Taxi.club or Taxi.club.com.
Taxi.club plans can be cancelled at any time and without conditions. Moreover, cancelling your Taxi.club plan is completely free.
If you wish to cancel, simply click the following cancellation link: https://taxi.club/cancellation.
Taxi.club plan arrangements
Your plan has a one-month term, automatically renewed at the end of the current plan period.
Your Taxi.club plan can of course be cancelled at any time and without any conditions. Nothing will be charged to you when you cancel your plan, because it is entirely free!
To cancel your plan, simply go to the “Cancellation” page and enter the email address with which you purchased your Taxi.club plan. You can end your plan here.
Communications
All our communications take place through your personal area or by email, but you can also contact us using our contact form or by writing to us at contact@taxi.club.
Storage and transfer of information
Information is stored on secure servers, controlled and maintained in accordance with privacy-protection measures. We may store or transfer information about data subjects located in the EU to servers located in countries deemed adequate by the European Commission, or in countries the European Commission has not deemed inadequate, provided those countries put in place appropriate and adequate safeguards regarding the security of personal information.
Information is stored on the servers only for as long as necessary to provide the services and maintain the integrity of our databases. We keep records of processing activities in order to demonstrate compliance with the EU GDPR.
Some services require the use of third-party solutions. When you are redirected from our site to a third-party website, you are no longer interacting with our site. Any information you provide through third-party websites will be processed in accordance with their privacy policy and other applicable terms.
For more information on our privacy practices, please see our Privacy Policy.
We are PCI compliant, level 3.
VODALIS LIMITED
4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom
Privacy Policy
Last updated: 3 June 2026
Vodalis Limited (“we”, “our” or “us”) operates the taxi.club website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our Service. We will not use or share your information with anyone except as described in this privacy policy.
Note: By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Collection and use of information
We collect several different types of information for various purposes to provide and improve our Service.
A. Personal data
While using our Service, we may ask you to provide certain personally identifiable information (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First and last name
- Phone number
- Address, State, Province, Postal code, City
B. Usage data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as:
- Your computer's Internet Protocol address (e.g. IP address).
- Browser type and browser version.
- The pages of our Service that you visit.
- The time and date of your visit.
- The time spent on those pages.
2. Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
3. Use of data
Taxi.club uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To provide customer support and assistance
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
4. Data-protection rights
If you are a resident of the European Economic Area (EEA), you have certain data-protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal data.
| Right | Description |
|---|---|
| The right to access | You have the right to request copies of your personal data. |
| The right to rectification | You have the right to request that we correct any information you believe is inaccurate. |
| The right to erasure | You have the right to request that we erase your personal data, under certain conditions. |
| The right to object | You have the right to object to our processing of your personal data. |
5. Third-party service providers
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party service providers to monitor and analyse the use of our Service.
Google Analytics: Google Analytics is a web-analytics service offered by Google that tracks and reports website traffic. You can opt out by installing the Google Analytics opt-out browser add-on.
6. Data security
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
We strive to use commercially acceptable means to protect your Personal Data, but we cannot guarantee its absolute security.
7. Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
8. Contact us
If you have any questions about this privacy policy, please contact us:
By email: contact@taxi.club
By post:
Vodalis Limited
4 Imperial Place, Maxwell Road
Borehamwood, Hertfordshire, England, WD6 1JN
United Kingdom
Understanding and managing your Xp*taxi.club charges
Last updated: 3 June 2026
Have you been going through your account statements and a descriptor labelled Xp*taxi.club or taxi.club caught your eye? Don't worry. This kind of mention is not random: it generally corresponds to a concierge or assistance service you subscribed to, often during an online purchase or a booking.
As an expert in digital assistance, Taxi.club relies on transparency. Here is everything you need to know to identify the origin of this charge and take back control of your finances.
Why does the name taxi.club appear on my statement?
When a transaction is made online, the name shown on your bank statement is what is called a payment descriptor. It serves as an identifier for the provider that handles the billing.
What does the Taxi.club service correspond to?
Taxi.club is a platform dedicated to managing subscriptions and concierge services. If you see Xp*taxi.club, it probably means you benefit from a pack of advantages (priority customer support, preferential rates, booking tools) linked to a partner site.
The importance of banking clarity
Using this descriptor allows precise traceability. It sometimes happens that a trial period turned into a monthly subscription is forgotten. The purpose of this page is to help you identify which service is attached to this descriptor.
How can I identify my Taxi.club subscription in a few clicks?
To find out exactly what your charge covers, the procedure is simple and secure. You do not need to contact your bank in the first instance.
Contacting Taxi.club customer service
By going directly to taxi.club, on the contact page, you have a space to contact customer service by email or phone. You generally only need to provide:
- The email address used when subscribing.
- Or the last digits of the bank card concerned (via a secure connection).
Cancellation procedure and account management
We understand that your needs may change. If you no longer use the services linked to Xp*taxi.club, cancellation is a fundamental right that we make accessible.
How do I stop Xp*taxi.club charges?
Unlike some complex services, cancellation here is designed to be intuitive:
- Log in to your member area on the official site.
- Go to the “Settings” tab.
- Click the unsubscribe/cancellation link.
- A confirmation email will be sent to you instantly to validate the end of the charges.
Customer support at your service
If you encounter the slightest technical difficulty or have a doubt about a specific descriptor, Taxi.club advisers are trained to respond to you in a human and personalised way. Assistance is not just a word — it is the heart of our business. You can write to us at contact@taxi.club.
Understanding the PXT*Taxi.club bank descriptor
Last updated: 3 June 2026
Have you noticed the mention PXT*Taxi.club on your bank statement and would like to know more? This page gives you information to better understand this descriptor and the context in which it may appear.
Bank descriptors serve to identify the origin of a payment. Here are the essential elements for interpreting this transaction.
Why does PXT*Taxi.club appear on my bank statement?
When a payment is made online, a specific label is shown on your bank statement. This label, called a descriptor, identifies the origin of the transaction.
The mention PXT*Taxi.club may appear after an operation carried out online, in particular during a purchase, a registration or access to a digital service.
What does this type of descriptor correspond to?
This type of label is generally used by platforms or technical providers to process payments. It may be associated with a service subscribed to directly or via a partner site.
Understanding the origin of a charge
Some transactions may be linked to past actions, such as a registration or the activation of an online service. The descriptor helps make this origin easier to identify.
Don't recognise this charge?
If the mention PXT*Taxi.club is not familiar to you, we recommend checking your recent online activity, in particular your purchases, registrations or activated services.
You can also review your confirmation emails or payment history to more easily identify the origin of the transaction.
Need assistance
To obtain further information about a transaction, you can contact customer service.
Email: contact@taxi.club
How do I manage or stop a service linked to PXT*Taxi.club?
If you wish to end a service associated with this descriptor, you can make a request from your member area or via the dedicated page.
- Go to the cancellation page.
- Enter the information associated with your account.
- Follow the steps indicated to finalise your request.
Additional information
The appearance of a bank descriptor can sometimes be confusing. This page is intended to provide general information to better understand these mentions.
For any specific situation, we recommend checking the details of the transaction or contacting the relevant parties.