Question 1

Can I choose the exact time and collection address?

Accepted Answer

Of course. When making your booking, please provide:

- The exact pick-up address
- Your preferred time
- Your destination

Question 2

Can I book now or in advance?

Accepted Answer

Yes. You can book a taxi to leave now or schedule your journey for the date and time of your choice. The platform processes your booking automatically and sends you a confirmation within a few minutes. For an immediate departure, your driver will usually arrive in about 5 minutes.

Question 3

What types of vehicles are available?

Accepted Answer

We offer a range of vehicles tailored to your needs:

- **Standard taxi:** for standard journeys, whether travelling alone or as a couple (1–4 seats)
- **Electric taxi:** for eco-friendly and quiet journeys (1–4 seats)
- **Luxury vehicle:** for optimum comfort on business trips and airport transfers (1–4 seats)
- **Van or minibus:** ideal for groups or large families (1–6 seats)

Each type of vehicle is listed with its features, fare and capacity.

Question 4

Is the service well-rated by other users?

Accepted Answer

We work exclusively with professional, highly-rated drivers. After each journey, customers can leave a review, which ensures a high standard of quality and reliability. You can check the reviews before confirming your booking.

Question 5

How do I receive confirmation of my booking?

Accepted Answer

You will automatically receive confirmation of your booking by text message or email within a few minutes.

Question 6

Can I contact the driver if there’s a problem?

Accepted Answer

Yes, you’ll have access to the driver’s contact details once your booking has been confirmed. You can contact them directly to sort out any details or specify your location.

Question 7

What payment methods are accepted?

Accepted Answer

We accept online card payments for your account. Payments for your taxi booking must be made directly to the driver whilst in the vehicle.

Question 8

Will I receive an invoice or a receipt?

Accepted Answer

Yes, an electronic invoice is automatically sent by email after each journey. You can also find it in your customer area if you have an account.

Question 9

Is there a customer service team to help if any problems arise?

Accepted Answer

If you have any queries regarding your account, your subscription or a complaint, you can contact customer services via the channels listed on the contact page. Bookings are processed automatically on the platform. For any queries regarding a confirmed journey, please contact your driver directly.

Frequently Asked Questions – Taxi.club

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Frequently Asked Questions – Taxi.club

1. Can I choose the exact time and collection address?

2. Can I book now or in advance?

3. What types of vehicles are available?

4. Is the service well-rated by other users?

5. How do I receive confirmation of my booking?

6. Can I contact the driver if there’s a problem?

7. What payment methods are accepted?

8. Will I receive an invoice or a receipt?

9. Is there a customer service team to help if any problems arise?

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