General Terms and Conditions of Sale

Preamble

These General Terms and Conditions of Sale and Use (hereinafter, the 'Terms' or 'GTC') govern the contractual relationship between:

– Vodalis Limited, a limited liability company under English and Welsh law, registered with number 06053806 at the Companies House of England and Wales, with its registered office at 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, which operates the website taxi.club (hereinafter, the 'Provider', 'We' or 'Taxi.club'),

and – any adult individual or legal entity subscribing to the Service, accessing the Site or creating an account on it (hereinafter, the 'Customer', the 'User' or 'You').

The use of the Service implies full, total and unconditional acceptance of these GTC. The Customer acknowledges having read them prior to any subscription. If they do not accept them, the Customer must refrain from using the Service. The Service is aimed at an international clientele, particularly residents of the United Kingdom and the member states of the European Economic Area. These GTC apply equally to all Customers, without prejudice to the application of the mandatory consumer protection provisions in force in their country of habitual residence, as set out in Article 18.

Article 1 — Definitions

In these Terms, the following terms shall have the following meanings:

• Service: all services offered by Taxi.club, particularly assistance in booking taxis, restaurants, hotels, transport and events through a human concierge, 24/7 priority assistance and personalised assistance.
• Site: the website accessible at https://taxi.club and all its subdomains, as well as the connected member area.
• Account: the personal area created by the User at the time of registration.
• Subscription: the recurring subscription to the Service that provides access to all functionalities.
• Activation: the initial activation of the Service at the promotional price of €1.00 for the first 24 hours.
• Consumer: any individual acting for purposes outside their commercial, industrial, craft, professional or agricultural activity.
• Party/Parties: the Provider and/or the Customer.

Article 2 — Purpose

These GTC specify the conditions under which the Provider provides the Customer with concierge booking assistance and associated services (support, alerts, concierge), in exchange for the payment of a subscription.

Taxi.club is an independent technical intermediation service. The Provider is neither a taxi operator, nor a travel agency, nor a carrier. The fare for the journey is paid directly to the driver and the Provider never collects it.

Article 3 — Legal capacity and registration

3.1 Capacity. The Service is reserved for individuals who have reached the legal age in their country of residence and who have full legal capacity to contract, or for legal entities acting through a duly authorised representative. The User guarantees the accuracy of the information provided at the time of registration.

3.2 Account creation. Registration involves: providing accurate, complete and up-to-date information; creating access credentials (email and password); and expressly accepting these Terms and the Privacy Policy. The Customer is solely responsible for the confidentiality of their credentials and for any activity carried out from their Account. They undertake to promptly inform the Provider of any unauthorised use.

3.3 Denial or suspension. The Provider reserves the right to deny registration, or to suspend or close any Account in the event of a breach of these Terms, provision of incorrect information, fraudulent use of the Service or non-payment.

Article 4 — Description of the Service

4.1 Booking assistance. The Provider assists the Customer, through a human concierge, in organising bookings for taxis, restaurants, hotels, transport and events. The concierge acts as an intermediary; any third-party service booked through them is governed by the terms of the corresponding third-party provider.

4.2 Priority assistance. There is a customer service available 24/7 via email at contact@taxisclub.com or through the contact form on the Site.

4.3 Alerts and information. Notifications may be sent to the Client for informational purposes only. They do not replace the official information published by the competent authorities or by the relevant providers.

4.4 Service Limits. The Service is a technical assistance service. Its effectiveness depends on factors beyond the Provider's control, particularly the availability of third-party services and the accuracy of the information provided by the Client.

Article 5 — Subscription and prices

5.1 Commercial offer. The current offer is structured as follows: Trial period: €1.00 VAT included for the first 24 hours; Monthly Subscription: €49.00 VAT included per month, automatically billed upon expiry of the 24-hour trial period, unless cancelled by the Client before its end in accordance with Article 8. Prices are indicated in euros, with all taxes included when applicable VAT (or any equivalent tax) is applied. The fare is paid directly to the driver and the Provider never collects it.

5.2 Automatic renewal. The Subscription is concluded for an indefinite period. At the end of the 24-hour trial period, and in the absence of cancellation in accordance with Article 8, the Subscription is automatically renewed each month by tacit reconduction. The Client may cancel at any time, without costs or penalties.

5.3 Price modifications. The Provider reserves the right to modify its prices at any time. Any modification will be notified to the Client by email at least thirty (30) days before it comes into effect. The Client may then cancel the Subscription before the new price is applied. In the absence of such cancellation, continued use of the Subscription will be deemed acceptance of the new prices.

5.4 Payment conditions. Payment is made exclusively by bank card through an authorised payment provider. The Client expressly authorises the Provider to automatically charge the amount due at each due date to the registered payment method. In the event of payment failure, the Provider may immediately suspend access to the Service until the situation is regularised.

5.5 Payment security. Bank details are never stored on the Provider's servers. They are processed exclusively by PCI-DSS certified payment service providers.

Article 6 — Right of withdrawal (Consumers)

6.1 Principle. The Consumer Client has a legal right of withdrawal that runs from the conclusion of the contract. This period is fourteen (14) days for Clients residing in the European Economic Area and the United Kingdom. If the law applicable to the Client provides for a more favourable period, that period will automatically apply.

6.2 Request for immediate execution and express waiver. By checking the corresponding box at the time of subscription, the Client expressly requests the immediate execution of the Service before the end of the withdrawal period and acknowledges that they waive their right of withdrawal once the Service has been fully executed by the Provider with their prior express agreement.

6.3 Withdrawal during the execution of the Service. If the Client exercises their right of withdrawal during the legal period, when the execution of the service has already begun at their express request but has not yet been completed, they must pay an amount proportional to the service actually provided up to the communication of their decision to withdraw.

6.4 How to exercise it. The Client exercises their right of withdrawal by notifying the Provider of their decision by any means that proves sending, particularly by email to contact@taxisclub.com or by post to the registered office address. A standard withdrawal form is available upon request.

6.5 Refund. In the event of a validly exercised withdrawal, the Provider will refund all amounts paid by the Client, less, where applicable, the proportional amount provided for in Article 6.3, within a maximum period of fourteen (14) days from receipt of the withdrawal decision, using the same payment method used in the initial transaction.

Article 7 — Client obligations

The Client agrees to: provide accurate, complete and up-to-date information; update it promptly in case of change; not use the Service for fraudulent, illegal or inappropriate purposes; not attempt to circumvent, disassemble, decompile or hack the Service; respect the intellectual property rights of the Provider and third parties; and comply with the applicable law in their country of residence.

The Client remains solely responsible for the consequences of inaccurate, incomplete or late information.

Article 8 — Cancellation

8.1 Cancellation by the Client. The Client may cancel the Subscription at any time, without costs or justification: from their personal area (‘My account’ > ‘Subscription’); by sending an email to contact@taxisclub.com; or using the dedicated function on the page https://www.taxisclub.com/en/account. The cancellation takes effect at the end of the current monthly period already paid.

8.2 Cancellation by the Provider. The Provider may cancel the Subscription by right, without notice, in the event of a substantial breach by the Client, of unpaid debts not remedied, of fraudulent or abusive use of the Service or of providing false information. In other cases, the Provider may cancel the Subscription with thirty (30) days' notice given by email.

8.3 Consequences of cancellation. In the event of cancellation, access to the Service is deactivated. The Client's data is retained or deleted in accordance with the Privacy Policy and applicable legal obligations.

Article 9 — Liability

9.1 Obligation of means. The Provider is subject to an obligation of means and not to an obligation of result. It undertakes to take all reasonable precautions to execute the Service professionally and in accordance with industry standards.

9.2 Exclusions of liability. To the extent permitted by applicable law, the Provider shall not be held liable for any direct or indirect damage resulting from: inaccurate, incomplete or late information provided by the Client; any breakdown, unavailability or change in the systems or policies of third-party providers; the use of third-party services reserved through the concierge, which are governed by the conditions of the relevant providers; a case of force majeure as defined in Article 15; or any temporary interruption of the Service for maintenance or technical reasons.

9.3 Limit of liability. To the fullest extent permitted by applicable law to the Client, the Provider's total liability to the Client, for any reason, is expressly limited to the amount of the sums actually paid by the Client for the Subscription during the twelve (12) months prior to the event giving rise to the damage. In no event shall the Provider be liable for indirect, immaterial or consequential damages. Nothing in these Terms shall have the effect of excluding or limiting the Provider's liability in cases where applicable law does not permit such exclusion or limitation.

9.4 Claims against third parties. Any claim relating to a service provided by third parties must be directed directly to the corresponding provider, in accordance with the applicable conditions.

Article 10 — Intellectual property

All elements of the Site and the Service —including, but not limited to, the brand «Taxi.club», the logo, texts, illustrations, photographs, videos, databases, software, source code, interfaces and domain names— are the exclusive property of the Provider or its licensors, and are protected by intellectual property laws. Any reproduction, representation, modification, publication or total or partial exploitation without the prior written consent of the Provider is strictly prohibited.

The Provider grants the Customer, during the term of the Subscription, a personal, non-exclusive, non-transferable and revocable licence, allowing them to use the Service for strictly private purposes and in accordance with these Terms and Conditions.

Article 11 — Personal data

The processing of the Customer's personal data is carried out in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (Regulation (EU) 2016/679, «GDPR») for Customers residing in the European Economic Area, the UK GDPR and the Data Protection Act 2018 for Customers residing in the United Kingdom, as well as any other applicable local legislation. The detailed modalities of these processes are specified in the Privacy Policy, which is an integral part of these Terms. The Customer has, in particular, the rights of access, rectification, deletion, limitation, opposition and portability, and, where applicable, the right to withdraw their consent and to lodge a complaint with the competent supervisory authority. These rights can be exercised by writing to contact@taxisclub.com.

Article 12 — Cookies

The Site uses cookies and other trackers whose features are described in the Privacy Policy. The Customer can set their preferences at any time, in accordance with the applicable legislation in their country of residence.

Article 13 — Customer service and complaints

Any complaint can be directed: by email to contact@taxisclub.com; or by post to: Vodalis Limited — 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom. The Provider commits to acknowledge receipt within a reasonable time and to respond as quickly as possible.

Article 14 — Amicable resolution and mediation

14.1 Attempt at amicable settlement. In the event of a dispute, the Customer is invited, prior to any legal action, to contact the Provider's Customer Service to seek an amicable solution.

14.2 Consumer mediation. The Consumer Customer may, in the event of an unresolved dispute after a prior written complaint, resort to consumer mediation or an out-of-court dispute resolution system available in their country of residence, in accordance with the applicable law.

14.3 Online dispute resolution platform. For Consumer Customers residing in the European Union, the European Commission offers an online dispute resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr.

Article 15 — Force majeure

Neither Party shall be held liable for any breach of its contractual obligations in the event of force majeure, understood as any external, unforeseeable and irresistible event that prevents the normal execution of the contract. Cases of force majeure include, in particular: natural disasters, wars, terrorist attacks, epidemics, general strikes, serious breakdowns of telecommunications or energy networks and decisions of public authorities.

Article 16 — Amendments to the General Conditions

The Provider reserves the right to amend these Conditions at any time. Any substantial modification will be notified to the Customer by email at least thirty (30) days before it comes into effect. The Customer may cancel the Subscription before the new Conditions take effect. In the absence of such cancellation, continued use of the Subscription will constitute acceptance of the new Conditions. The version applicable to the Customer is the one in force on the date of subscription.

Article 17 — Miscellaneous provisions

17.1 Integrity of the agreement. These Conditions, together with the Privacy Policy, define the entirety of the agreement between the Parties in relation to the Service.

17.2 Severability. The invalidity, illegality or unenforceability of any provision under the applicable law shall not affect the validity of the other provisions, which shall remain in full force.

17.3 Absence of waiver. The fact that either Party does not invoke a breach of any of the provisions shall not be interpreted as a waiver of the right to enforce it subsequently.

17.4 Assignment. The Provider may freely assign this contract to any third party, in particular in the context of a transfer of activity, a merger or an equivalent operation, without prejudice to the rights of the Customer.

17.5 Languages. These Conditions may be available in several languages. In the event of a contradiction or divergence of interpretation between the versions, the English version shall prevail, unless a mandatory legal provision to the contrary applies to the Customer.

Article 18 — Applicable law and jurisdiction

18.1 Governing Law. These Terms are governed by English law (the law of the Provider's registered office). However, when the Customer is a Consumer, this designation shall not deprive them of the protection granted by the mandatory provisions of the law of their country of habitual residence.

18.2 Jurisdiction. The Consumer Customer may submit the dispute to the court of their place of residence or to the court of the Provider's registered office (England and Wales). The Provider may only bring an action against the Consumer Customer in the courts of the latter's country of residence. Any dispute with a customer acting for commercial purposes is the exclusive jurisdiction of the courts of England and Wales.

Provider details

Vodalis Limited
4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom
Company number: 06053806 (Companies House, England and Wales) — VAT: GB485711174
Website: https://taxi.club — Email: contact@taxisclub.com