General Terms and Conditions of Sale

Preamble

These General Terms and Conditions of Sale and Use (hereinafter referred to as the ‘Terms’ or ‘GTC’) govern the contractual relationship between:

– Vodalis Limited, a company limited by shares incorporated under the laws of England and Wales, registered under number 06053806 in the Companies Register of England and Wales, with its registered office at 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, which operates the taxi.club website (hereinafter referred to as the ‘Provider’, ‘we’ or ‘Taxi.club’),

and: any natural or legal person of legal age who subscribes to the Service, accesses the Site or creates an account on it (hereinafter referred to as the ‘Customer’, the ‘User’ or ‘you’).

Use of the Service implies full, complete and unconditional acceptance of these General Terms and Conditions. The Customer acknowledges having read them prior to any subscription. If the Customer does not accept them, they must refrain from using the Service. The Service is aimed at an international clientele, in particular residents of the United Kingdom and the Member States of the European Economic Area. These General Terms and Conditions apply equally to all Customers, without prejudice to the application of mandatory consumer protection provisions in force in their country of habitual residence, as set out in Article 18.

Article 1 — Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below:

• Service: access to an online platform for automatically booking taxis, as well as the services included in the subscription at no extra cost: eSIM, digital kiosk and ride-hailing fare comparison tool.
• Website: the website accessible at https://taxi.club and all its subdomains, as well as the associated members’ area.
• Account: the personal space created by the user upon registration.
• Subscription: a regular subscription to the Service that provides access to all its features.
• Activation: initial activation of the Service at the promotional price of €1.00 during the first 24 hours.
• Consumer: any natural person acting for purposes unrelated to their commercial, industrial, craft, professional or agricultural activities.
• Party/Parties: the Provider and/or the Customer.

Article 2 — Purpose

These terms and conditions govern the Customer’s access to the automatic booking platform and to the digital services included in the subscription: eSIM, digital kiosk and ride-hailing fare comparison tool.

Taxi.club is an independent technical intermediary service. The provider is neither a taxi company, nor a travel agency, nor a transport company. The fare is paid directly to the driver and the provider never collects it.

Article 3 — Legal capacity and registration

3.1 Legal capacity. The Service is reserved for natural persons who have reached the age of majority in their country of residence and who have full legal capacity to enter into contracts, or for legal entities acting through a duly authorised representative. The User guarantees the accuracy of the information provided at the time of registration.

3.2 Account creation. Registration involves: providing accurate, complete and up-to-date information; creating login details (email address and password); and expressly accepting these Terms and Conditions and the Privacy Policy. The Customer is solely responsible for the confidentiality of their login details and for any activity carried out via their Account. They undertake to inform the Provider without delay of any unauthorised use.

3.3 Refusal or suspension. The Supplier reserves the right to refuse registration, or to suspend or close any Account in the event of a breach of these Terms and Conditions, the provision of incorrect information, fraudulent use of the Service or non-payment.

Article 4 — Description of the Service

4.1 Automatic booking. The customer enters the pick-up point, the destination and the desired time. The platform processes the booking automatically and sends a confirmation within a few minutes. For an immediate journey, the driver usually arrives within about 5 minutes. The journey is subject to the terms and conditions of the relevant taxi driver or operator.

4.2 Digital services included. The subscription includes an eSIM, a digital kiosk and a ride-hailing price comparison tool at no extra cost. For enquiries regarding the account or subscription, the Customer may write to contact@taxisclub.com or use the contact form.

4.3 Alerts and information. Notifications may be sent to the Customer for information purposes only. Such notifications do not replace the official information published by the competent authorities or the relevant suppliers.

4.4 Limitations of the service. The Service is a technical support service. Its effectiveness depends on factors beyond the Provider’s control, in particular the availability of licensed taxi drivers at the time and place requested and the accuracy of the information provided by the Customer.

Article 5 — Subscription and prices

5.1 Commercial offer. The current offer is structured as follows: Trial period: €1.00 (including VAT) for the first 24 hours; Monthly subscription: €49.00 (including VAT) per month, which will be charged automatically once the 24-hour trial period has ended, unless the Customer cancels it before it ends, in accordance with Article 8. Prices are quoted in euros, inclusive of all taxes where VAT (or any equivalent tax) applies. The fare is paid directly to the driver and the Provider never collects it. The amount of €1 is refundable upon request during the 24-hour trial period by writing to contact@taxisclub.com.

5.2 Automatic renewal. The subscription is entered into for an indefinite period. At the end of the 24-hour trial period, and unless cancelled in accordance with clause 8, the subscription will be automatically renewed on a monthly basis by tacit extension. The customer may cancel it at any time, without incurring any costs or penalties.

5.3 Price changes. The Supplier reserves the right to change its prices at any time. The Customer will be notified of any such changes by email at least thirty (30) days before they come into effect. The Customer may then cancel the Subscription before the new price takes effect. Should no such cancellation take place, continued use of the Subscription shall be deemed acceptance of the new prices.

5.4 Terms of payment. Payment is to be made exclusively by bank card via an authorised payment provider. The Customer expressly authorises the Supplier to automatically debit the amount due on each due date from the registered payment method. Should payment fail, the Supplier may immediately suspend access to the Service until the matter is resolved.

5.5 Payment security. Bank details are never stored on the Provider’s servers. They are processed exclusively by payment service providers certified to the PCI-DSS standard.

Article 6 — Right of withdrawal (Consumers)

6.1 Principle. Private customers have a statutory right of withdrawal which takes effect from the moment the contract is concluded. This period is fourteen (14) days for customers resident in the European Economic Area and the United Kingdom. If the legislation applicable to the customer provides for a more favourable period, that period shall automatically apply.

6.2 Request for immediate performance and express waiver. By ticking the relevant box at the time of subscription, the Customer expressly requests the immediate provision of the Service before the end of the withdrawal period and acknowledges that they waive their right of withdrawal once the Provider has fully provided the Service with their prior express consent.

6.3 Withdrawal whilst the service is being provided. If the customer exercises their right of withdrawal within the statutory period, and where the provision of the service has already commenced at their express request but has not yet been completed, they shall pay an amount proportionate to the service actually provided up to the time of notification of their decision to withdraw.

6.4 How to exercise this right. The Customer shall exercise their right of withdrawal by notifying the Service Provider of their decision by any means that provides proof of dispatch, in particular by email to contact@taxisclub.com or by post to the address of the registered office. A standard withdrawal form will be provided upon request.

6.5 Refund. Should the right of withdrawal be validly exercised, the Service Provider shall refund all sums paid by the Customer, deducting, where applicable, the proportionate amount provided for in clause 6.3, within a maximum of fourteen (14) days from receipt of the notice of withdrawal, using the same payment method as that used for the initial transaction.

Article 7 — Customer’s obligations

The Customer undertakes to: provide accurate, complete and up-to-date information; update it without delay should any changes occur; not use the Service for fraudulent, illegal or inappropriate purposes; not to attempt to circumvent, dismantle, decompile or hack the Service; to respect the intellectual property rights of the Provider and third parties; and to comply with the applicable legislation in their country of residence.

The customer is solely responsible for any consequences arising from inaccurate, incomplete or late information.

Article 8 — Cancellation

8.1 Cancellation by the customer. The customer may cancel their subscription at any time, free of charge and without giving any reason: via their personal account (‘My Account’ > ‘Subscription’); by sending an email to contact@taxisclub.com; or by using the specific function on the page https://www.taxisclub.com/en/account. Cancellation stops automatic renewal and access is maintained until the end of the paid period. If cancelled during the 24-hour trial, the monthly subscription will not commence.

8.2 Termination by the Supplier. The Supplier may terminate the Subscription as of right, without prior notice, in the event of a material breach by the Customer, outstanding debts that have not been settled, fraudulent or abusive use of the Service, or the provision of false information. In all other cases, the Supplier may terminate the Subscription by giving thirty (30) days’ notice by email.

8.3 Consequences of cancellation. Access to the Service is deactivated at the end of the paid period. The Customer’s data is retained or deleted in accordance with the Privacy Policy and applicable legal obligations.

Article 9 — Liability

9.1 Best-efforts obligation. The Supplier is subject to a best-efforts obligation and not an obligation to achieve a specific result. The Supplier undertakes to take all reasonable precautions to provide the Service in a professional manner and in accordance with industry standards.

9.2 Exclusions of liability. To the extent permitted by applicable law, the Supplier shall not be liable for any direct or indirect damage arising from: inaccurate, incomplete or late information provided by the Customer; any failure, unavailability or change in the systems or policies of third-party providers; an event of force majeure as defined in clause 15; or any temporary interruption to the Service for maintenance or technical reasons.

9.3 Limitation of liability. To the extent permitted by the law applicable to the Customer, the Supplier’s total liability to the Customer, for any reason whatsoever, is expressly limited to the amount actually paid by the Customer in respect of the Subscription during the twelve (12) months preceding the event giving rise to the loss or damage. Under no circumstances shall the Supplier be liable for indirect, immaterial or consequential damages. Nothing in these Terms and Conditions shall have the effect of excluding or limiting the Supplier’s liability in cases where applicable law does not permit such exclusion or limitation.

9.4 Claims against third parties. Any claim relating to a service provided by a third party must be addressed directly to the relevant provider, in accordance with the applicable terms and conditions.

Article 10 — Intellectual property

All elements of the Website and the Service — including, but not limited to, the ‘Taxi.club’ trademark, the logo, text, illustrations, photographs, videos, databases, software, source code, interfaces and domain names—are the exclusive property of the Provider or its licensors, and are protected by intellectual property laws. Any reproduction, representation, modification, publication or exploitation, in whole or in part, is strictly prohibited without the Provider’s prior written consent.

The Supplier grants the Customer, for the duration of the subscription, a personal, non-exclusive, non-transferable and revocable licence, which allows the Customer to use the Service strictly for private purposes and in accordance with these Terms and Conditions.

Article 11 — Personal data

The processing of the Customer’s personal data is carried out in accordance with the applicable data protection legislation, in particular the General Data Protection Regulation (Regulation (EU) 2016/679, ‘GDPR’) for Customers resident in the European Economic Area, the UK GDPR and the Data Protection Act 2018 for Customers resident in the United Kingdom, as well as any other applicable local legislation. The detailed procedures for these processes are set out in the Privacy Policy, which forms an integral part of these Terms and Conditions. In particular, the Customer has the rights of access, rectification, erasure, restriction, objection and data portability and, where applicable, the right to withdraw their consent and to lodge a complaint with the competent supervisory authority. These rights may be exercised by writing to contact@taxisclub.com.

Article 12 — Cookies

The Website uses cookies and other tracking tools, the characteristics of which are described in the Privacy Policy. Customers may configure their preferences at any time, in accordance with the applicable legislation in their country of residence.

Article 13 — Customer service and complaints

Any complaints may be addressed: by email to contact@taxisclub.com; or by post to: Vodalis Limited — 4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom. The supplier undertakes to acknowledge receipt within a reasonable time and to respond as soon as possible.

Article 14 — Amicable resolution and mediation

14.1 Attempt to reach an amicable resolution. In the event of a dispute, the Customer is invited, before taking any legal action, to contact the Provider’s Customer Service department to seek an amicable resolution.

14.2 Consumer mediation. Should a dispute remain unresolved following a prior written complaint, the private customer may resort to consumer mediation or an alternative dispute resolution scheme available in their country of residence, in accordance with the applicable legislation.

14.3 Online dispute resolution platform. For private customers resident in the European Union, the European Commission provides an online dispute resolution (ODR) platform, which can be accessed at: https://ec.europa.eu/consumers/odr.

Article 15 — Force majeure

Neither party shall be liable for any failure to fulfil its contractual obligations in the event of force majeure, defined as any external, unforeseeable and unavoidable event that prevents the normal performance of the contract. Cases of force majeure include, in particular: natural disasters, wars, terrorist attacks, epidemics, general strikes, serious failures in telecommunications or energy networks, and decisions by public authorities.

Article 16 — Amendments to the General Conditions

The Supplier reserves the right to amend these Terms and Conditions at any time. The Customer will be notified of any substantial amendments by email at least thirty (30) days before they come into effect. The Customer may cancel the Subscription before the new Terms and Conditions come into force. In the absence of such cancellation, continued use of the Subscription shall constitute acceptance of the new Terms and Conditions. The version applicable to the Customer is that in force on the date of subscription.

Article 17 — Miscellaneous provisions

17.1 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between the Parties in relation to the Service.

17.2 Severability. Should any provision be found to be invalid, unlawful or unenforceable under applicable law, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

17.3 No waiver. The fact that either Party fails to rely on a breach of any provision shall not be construed as a waiver of the right to rely on it at a later date.

17.4 Assignment. The Supplier may freely assign this contract to any third party, in particular in the context of a transfer of business, a merger or a similar transaction, without prejudice to the Customer’s rights.

17.5 Languages. These Terms and Conditions may be available in several languages. In the event of any contradiction or difference in interpretation between the various versions, the English version shall prevail, unless a mandatory legal provision to the contrary applies to the Customer.

Article 18 — Applicable law and jurisdiction

18.1 Applicable law. These Terms and Conditions are governed by English law (the law of the Supplier’s registered office). However, where the Customer is a consumer, this shall not deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence.

18.2 Jurisdiction. A private customer may bring a dispute before the court in their place of residence or before the court with jurisdiction over the Supplier’s registered office (England and Wales). The Supplier may only bring proceedings against a retail customer in the courts of the customer’s country of residence. Any dispute with a customer acting for commercial purposes shall fall within the exclusive jurisdiction of the courts of England and Wales.

Supplier details

Vodalis Limited
4 Imperial Place, Maxwell Road, Borehamwood, Hertfordshire, England, WD6 1JN, United Kingdom
Company number: 06053806 (Companies House, England and Wales) — VAT: GB485711174
Website: https://taxi.club — Email: contact@taxisclub.com